ORDERING

You can either:

• use the on-line shop to pay by Debit/Credit Card via Paypal, Over the phone or by cheque
• Phone (Chorley 01257) 270136 to pay by credit/debit card or cheque.
• e-mail your order to pay by cheque or postal order.

We always aim to despatch stock items with 24 hrs of receipt of cleared payment Monday - Friday.

Please bear in mind Cheque payment can take upto 10 working days to clear, your order will not be despatched until CLEARED payment is received.

On the rare occasion an item is out of stock we will advise you as soon as possible & either forward the item once available or refund.

We will communicate via email on web-orders so please ensure you check you email & any spam filters for messages.
We always email to confirm despatch of your order.

ON-LINE ORDERING

Orders are sent to us once you hit the submit button & are forwarded to the Paypal or the payment instruction Screen.You will receive an email confirming we have received your order. This email is not considered as acceptance of your order.

Orders are not processed until payment is received

• If paying via paypal you will receive a separate email from paypal confirming your payment ( if you have any trouble with paypal please do email us & we can raise a paypal invoice or you can call & pay over the phone)
  
  
• If paying by cheque we will email & confirm once payment is received & again once cleared.
  
  
• If you choose to pay over the phone you will be prompted to call us after placing your order.
  Our office hours vary but telephones are usually covered a minimum of 9.30 am - 3pm Mon - Fri.
  If you do not get a reply please leave a message & we will call back for payment as soon as possible.

We will email and confirm when your order is being processed & how it will be despatched. If an item is out of stock we will give you the option for your order to be sent in full or with the out of stock item to follow. If this is not acceptable we can of course refund & cancel your order.

DELIVERY

Postage is quoted for UK orders only

UK POSTAGE COSTS*:

UK Postal Prices:
Order upto £10.00	£1.99
£10.01 - £25.00	£2.99
£25.01 - £50.00	£3.80
£50.00 +	FREE

All postage you pay is for 1st Class Recorded delivery or on larger orders next day courier. ALL our deliveries require a signature.

NEXT WORKING DAY DELIVERY
Mainland England, Wales & Scottish Lowlands ONLY £7.25

Outside of these areas please contact us as Guaranteed delivery cost will depend on the weight of your order .

Add this item to your cart if you require your order to be sent via
Courier - Next working day ( Mon - Fri ) once despatched.
PLEASE NOTE This does NOT guarantee same day despatch, We aim to despatch same day on orders placed by midday Mon-Fri using this option but CANNOT guaratee this. If you need your order despatching same day PLEASE call us to check this will be possible.

We are an online store however should you wish to collect an order this can be arranged by appointment, please Contact us

All orders are sent requiring a signature on delivery, please advise us if you will not be available to take delivery so alternative arrangement can be made.

If your order is returned to us undelivered additional postage costs may be incurred.

RETURNS

We accept returns within seven days of delivery to you.

If you wish to return an item PLEASE contact us first for a returns reference.

The goods must be sealed & unused, in fully resalable condition and in their original packaging.

They must be returned at the customer's expense and must be sent via a trackable insured method, Proof of postage is not proof of delivery.
Send only by method that requires a signature.

Your payment will be refunded or items exchanged upon receipt of the goods and inspection as to their condition.

 

PRICES

Prices include VAT where applicable.
VAT reg no. 925 7458 93

Prices may change at any time without prior notification

CONTACT US

Funtime Faces
20 Redwood drive
Chorley
Lancashire
PR7 3BW
( Please note we are an on-line store, you may visit us by prior arrangement only)

Telephone (Chorley 01257) 270136 or (Mobile 07950) 231641

e-mail